Common Questions & Answers About Carpet Cleaning

What cleaning method do you use? 

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How long will it take my carpet to dry? 

Carpet usually takes between 412 hours to dry. When we leave, your carpets will be slightly damp to the touch. Effects on drying time include: weather, relative humidity levels and type and condition of carpet. On a wet or cold day, it will take longer to dry.

To decrease drying time, keep the temperature at a comfortable level, use a fan and on a nice day opening up the house; leaving your house closed up will extend drying time.

Why is a truck-mounted steam cleaning better than a rental or home-unit? 

For emergency spot removal and maintenance, a rental cleaner can be useful, however, it will not replace the deep clean provided from a truck mounted system. Hot water pressure and vacuum power provided from a truck mounted system provides a deeper clean, sanitizing your carpet and killing the dust mites and bacteria. The equipment used is well-maintained and cared for by trained technicians with no risk of damage to carpet, over wetting or improper use of cleaning solutions that could result in resoiling issues. We use professional equipment with powerful suction and professional products used in the right sequence to leave your carpets ph balanced so you won’t have these issues

Should I vacuum before the cleaner arrives?

Yes, you should vacuum your carpet at least once or twice a week.  If you have pets or children, you should vacuum more often. With our “standard service” a “pre-vac” is included.

Will you move furniture?

We clean open areas around your furniture with basic furniture moving, (i.e. small coffee tables, chairs, ottomans) with our base price. If you prefer to have furniture moved, let us know, and we will provide a quote with this included as an additional service. Please advise your carpet cleaning technician about any special request before they begin working. (Such as weak legs, loose tops, etc.)

Note: Carpet Care Cleaning & Restoration will not move furnishings that are too heavy, awkward, costly, or delicate to move. (i.e. china cabinets and/or fine china, entertainment centers).

How long does it take to complete professional carpet cleaning?

The amount of time it takes for carpet cleaning depends on how dirty the carpets are, how much furniture is to be moved, cleaned under, blocked or tabbed, and which services are being performed. The technicians can cover approximately 1000 square feet of carpet per hour.

Do you guarantee that all spots and stains will be removed?

Unfortunately, no one can guarantee every stain will be removed. Our technicians will try their best to remove every stain, but sometimes the stains will return.  It may look like a stain is gone, but then it wicks up from the bottom and reappears.  Sometimes a spill is caught between the carpet and the padding, and 2-3 hours after having the carpet cleaned, it returns.  Our team will gladly come back, free of charge, and re-try to clean the stain within 14 days of your service.

Will carpet cleaning remove fleas from my carpet?

No, carpet cleaning is a good secondary measure after professional extermination of pest (i.e. fleas, bed bugs, roaches, etc.). We suggest having your home bombed and treated both before having your carpets steam cleaned.  The steam from the hot water extraction will kill the eggs, but the living fleas will get away, and then return if you do not have pest control professionals treat the house.

How soon can I walk on the carpeted floors after they have been cleaned?

You can walk on your carpet almost immediately after we leave as long as you are wearing some sort of clean house shoes. Heavy foot traffic is suggested to be avoided until your carpets are dry. The bottom of your feet could be slick, so caution is needed when transitioning from damp carpet areas to any other surface.

What do I need to do before getting them cleaned?

Generally, you should pick up loose items off the floor.  Toys, books and breakables should be put away. Relocate any small pieces of furniture such as dining room chairs, magazine racks, etc from the areas to be cleaned before we arrive.